Warranty Terms

PRODUCT AND CUSTOMER IDENTIFICATION

Customer Name:	_________________________________
ID/Tax Number:	_________________________________
Customer Signature:	_________________________________
Invoice Number:	_________________________________
Purchase Date:	____/____/________
Product Model:	_________________________________
Serial Number:	_________________________________
Retailer/Store:	queroautomacao.com

WARRANTY CONDITIONS

1. WARRANTY PERIOD

This product has a total warranty of 12 (twelve) months from the purchase date shown on the invoice.

Start date: From the purchase date on the invoice.

2. WARRANTY COVERAGE

The warranty exclusively covers manufacturing defects that present defects in:

• All original parts, pieces, and components of the product

• Manufacturing defects proven by technical analysis

• Malfunction resulting from manufacturing failures

Solution: Full refund of the product value after technical analysis confirms a manufacturing defect.

IMPORTANT: Products are shipped directly from China. Physical returns are not accepted. Analysis will be conducted remotely through videos, photos, or remote access as instructed by technical support.

3. INSTALLATION AND SETUP

WARNING:

• Installation must strictly follow the Product Manual and/or Installation Guide provided

• Products requiring technical installation must be installed by qualified professionals

• Installation, setup, and labor costs are NOT included in the product price

• Incorrect installation may result in loss of warranty

4. WARRANTY CLAIM PROCESS

In case of defect or malfunction:

Step 1: Contact our Technical Support immediately:

• Email: comercial@queroautomacao.com.br

• WhatsApp: +55 (11) 94233-5538

• Hours: Monday to Friday, 9am to 5pm (Brazil time)

Step 2: Follow instructions regarding:

• Recording videos demonstrating the problem

• Providing remote access for technical analysis (when applicable)

Step 3: Technical analysis:

• Analysis period: up to 30 (thirty) calendar days

Step 4: Refund (if manufacturing defect is confirmed):

• Full refund of the product purchase price

• Refund will be processed to the original payment method

IMPORTANT: Only Quero Automação can examine and validate manufacturing defects during the warranty period. Unauthorized repairs will void this warranty entirely.

5. WARRANTY EXCLUSIONS

This warranty DOES NOT cover:

a) Improper use or negligence:

• Damage caused by misuse, negligence, or accidents

• Use in disagreement with the User Manual

• Incorrect installation or installation in unsuitable location

b) External agents:

• Natural phenomena (lightning, floods, landslides, windstorms)

• Variation or overvoltage in electrical network

• Excessive humidity or infiltration

• Chemical, electromagnetic, or animal influence (insects, rodents)

c) Natural wear:

• Natural wear of parts, pieces, and components through use

• Aesthetic deterioration that does not affect functionality

d) Product violation:

• Violated, tampered, or broken seal product

• Serial number altered, scratched, or removed

• Repair by unauthorized technician

e) Unauthorized modifications:

• Hardware or software alterations

• Installation of non-original components

f) Digital security:

• Fraud, intrusions, hackers, or sabotage attempts

• Loss of data or stored information

• Viruses or malware

6. CONSUMER RESPONSIBILITIES

• Data protection: Back up all data regularly. Warranty DOES NOT cover data loss

• Digital security: Keep software updated and network protections active against intrusions

• Conservation: Keep the invoice and original packaging throughout the warranty period

• Documentation: Provide photos or videos of the defect when requested by support

7. LIMITATIONS AND DISCLAIMERS

Quero Automação is NOT responsible for:

• Product installation

• Fraud or sabotage attempts

• Intrusions or cyber attacks

• Damage caused by third parties

• Lost profits or indirect damages

• Incompatibility with non-certified third-party devices

Electronic equipment: By their nature, electronic and connected equipment are not immune to fraud, bypass, or interference that may affect their operation. The consumer must adopt appropriate security measures.

8. TOTAL WARRANTY LOSS

The warranty will be completely voided in the following situations:

• Defect caused by the consumer or third parties (not manufacturing)

• Use in disagreement with the manual or technical specifications

• Violated product or with broken seals

• Altered serial number

• Repair by unauthorized technical assistance

• Exposure to extreme conditions not specified in specifications

• Damage by external agents (as per item 5b)

9. CHANGES AND UPDATES

Quero Automação reserves the right to:

• Change general, technical, and aesthetic characteristics of products without prior notice

• Update these Warranty Terms according to current legislation

• Discontinue models or product lines

10. GENERAL PROVISIONS

• Validity: These Warranty Terms are valid in conjunction with the purchase invoice, being an integral part of it

• Images: All images in manuals (online or printed) are merely illustrative

• Certification: The manufacturing process of this product is not covered by ISO 14001 requirements

• Origin: China (imported product)

MANUFACTURER INFORMATION

QUERO AUTOMAÇÃO TECNOLOGIA DA INFORMAÇÃO LTDA.

Address: Rua Furnas, 98 – Brooklin São Paulo/SP – CEP 04562-050 Brazil

Tax ID (CNPJ): 32.460.281/0001-51

Website: queroautomacao.com

CONTACT CHANNELS

Technical Support:

• Email: comercial@queroautomacao.com.br

• WhatsApp: +55 (11) 94233-5538

Business Hours: Monday to Friday, 9am to 5pm (Brazil time)

DECLARATION

Upon receiving this product, the consumer declares having read, understood, and accepted all conditions of these Warranty Terms, being aware of their rights and responsibilities.

Issue date: October 30, 2025

Version: 2.0 - International

KEEP THESE TERMS WITH YOUR INVOICE DURING THE WARRANTY PERIOD